Six channels and the layer that chains them. You say which ones a task can use. The agent works out the order as it goes.
Finds the right party and the right way to reach them before anything gets dialed. Most outbound work dies at the first step: wrong number, department moved, nobody knows who owns the request. The agent does the lookup, confirms the contact is current, and hands the rest of the system a real place to start.
Enterprise-grade voice agents that sound like a person on the phone. Outbound and inbound calls that hold, wait, and get transferred the way a person would. Phone trees, gatekeepers, voicemail, callbacks, twelve minutes on hold. Tuned on hundreds of thousands of calls into institutional phone systems, so it knows what to do when the call doesn’t follow the script.
Threaded conversations that run on their own. Not a blast, not a template. The agent reads the reply, answers the question, attaches what was asked for, follows up when nobody responds, and knows when an address is dead.
Thank you. One more thing before we close this out: was she salaried or hourly, and is the March 2021 date her hire date or her start in that role?
Still the only way into a lot of institutions. Send, receive, confirm, retry, and read what comes back. Healthcare, legal, and government offices haven’t moved off it, and neither has the paperwork they require before they’ll release anything.
Send, receive, OCR, classify, flag, redact. Release forms, signed authorizations, records packets, whatever the other side demands before they’ll talk. The agent gets it in front of them and pulls structured fields out of whatever comes back.
Agents finish most of the work, not all of it. Everything that stalls lands in one queue with the whole task attached and a clock running, so a person picks up mid-thread instead of starting over. This is the difference between an agent that demos well and one that runs at volume.
One request, several channels. The orchestration layer holds hands off tasks across agents so the work keeps moving without anyone watching it.
We will come back with whether the stack covers it, what it would cost to run, and how long it takes to stand up.